Questions and Answers

The National Disability Insurance Scheme (NDIS) provides funding to Australians with a disability to help them live independently and reach their goals.

With the right plan and support, you can access services such as therapy, community participation, and daily living support.

Learn more: NDIS official website

A Support Coordinator helps you make the most of your NDIS plan by:

• Explaining what’s included in your plan
• Connecting you with trusted providers and services
• Helping you build skills to manage your supports independently
• Problem-solving if challenges come up

At Plan Pilot, we make sure you have the right support in place — and that you feel confident every step of the way.

You can call the NDIA on 1800 800 110 or email enquiries@ndis.gov.au.

When you speak to them, you can say:

"I would like to endorse Plan Pilot as my Support Coordinator."

Please have these details ready:

• Organisation Name: Plan Pilot Pty Ltd
• NDIS Organisation ID: 405 006 4629
• ABN: 72 636 321 072

We will work with you to identify the right services and supports to help meet your goals. We’ll create a plan for connecting with providers, developing skills, and participating in activities that align with your goals.

This depends on your preference and needs. We can set up regular meetings or check-ins over the phone, video calls, or in person.

Absolutely. We can help prepare documentation, attend meetings, and support you in communicating your needs and goals to the NDIS.

Yes, we can break down your plan into three main categories:

• Core Supports: Everyday activities and services
• Capacity Building: Supports to develop skills and achieve goals
• Capital Supports: Assistive technology and home modifications

By planning your budget carefully, prioritising essential services, and exploring innovative solutions. We can help track your spending and ensure your funding lasts throughout the plan period.

NDIS funding depends on your goals, disability diagnosis, and personal circumstances.

Generally, the NDIS funds supports that are reasonable and necessary, such as:

• Daily living assistance
• Therapy (e.g., occupational therapy, speech therapy, psychology)
• Community participation
• Equipment and assistive technology

It doesn’t fund day-to-day living costs like rent, groceries, or items that aren’t related to your disability.

Tip: We can review your plan together to make sure you understand exactly what’s covered.
For more details, visit the NDIS guide on funded supports.

We can review your spending patterns and adjust services where possible. If needed, we can assist you in applying for a plan review.

We can recommend providers based on your needs, location, and preferences. We can also help you compare providers to ensure they offer quality services that suit you.

Yes, we can provide information on provider options, costs, and reviews to help you make an informed decision.

We can support you in discussing your concerns with the provider or help you switch to a new provider if necessary.

We can help you find therapists, assessors, and service providers who specialise in these areas. We can also assist with the necessary paperwork and approvals.

Each option has pros and cons. Self-management gives you more flexibility but requires more responsibility. Plan management offers support with finances, and NDIA management limits your provider options but reduces admin work. We can help you decide based on your preferences and capacity.

Yes, we can help review and negotiate service agreements to ensure they meet your needs and align with NDIS guidelines.

We can assist you in setting up tools or accessing plan management services to track your spending and ensure your funding is used effectively.

We can help you find alternative providers or reschedule services. We can also address any disputes with the provider if necessary.

We can support you in gathering evidence and submitting a plan review request to the NDIS.

We can guide you through the process, help prepare necessary documents, and support you during the review meeting.

Absolutely.

If your plan is declined or changed, we can:

• Help you prepare the paperwork
• Explain the next steps clearly
• Connect you with a trusted disability advocate to support you in appealing the decision through the Administrative Review Tribunal (ART) (previously known as AAT).

Our goal is to make sure you feel supported and confident throughout the process.

We can provide training and resources to help you develop skills in budgeting, service coordination, and decision-making.

Yes, we can connect you with capacity-building programs and services that focus on life skills, social interactions, and personal development.

We can recommend local groups and activities that align with your interests and goals. We can also help you access funded programs.

We can work with you to identify your strengths, needs, and aspirations. Together, we’ll set achievable goals that align with NDIS outcomes.

Based on your goals, we can suggest tailored supports, therapies, and community activities that promote your development and well-being.

Yes — the NDIS can fund Auslan interpreting services, if they are considered reasonable and necessary for you to access supports.

To include this in your plan, we can:

• Help you request it during planning or review meetings
• Connect you with a NAATI-certified interpreter provider
• Make sure the service is billed directly to your plan (if approved)

Yes! This is what we do best.

The NDIS can seem complicated, but you don’t have to figure it out alone.
We’ll:

• Go through your plan step-by-step
• Explain your options in plain, easy-to-understand language
• Support you to feel confident in making decisions