Welcome to Plan Pilot - The Navigator for your NDIS plan

 Director and Lead Specialist Support Coordinator 

Bachelor of Social Work, University of South Australia

Language: English, Cantonese, Mandarin

Cyrus is Director and social worker who has experience working in the disability, child protection and education sectors. He worked as a Mental Health Liaison Officer at the Department of Human Services assisting people to transition from James Nash House and Inpatient Rehabilitation Services (Glenside) into the community. 

Cyrus has experience working with people from diverse backgrounds. He had lived in Port Augusta working with Aboriginal people and also has the experience working with new migrants.

Specialist Support Coordinator, Business Development Manager

Master of Social Work, Flinders University | Bachelor of Arts, International Business, Finance and Economics, The University of Manchester

Location: Adelaide, SA

Language: English, Mandarin

Amanda is a qualified Social Worker and Specialist Support Coordinator with a professional background in education, child protection, and counselling. She has extensive experience supporting children and young people, including those living with disabilities and experiencing mental health challenges. 

As a Specialist Support Coordinator, Amanda brings a calm, compassionate and person-centred approach to supporting participants with complex circumstances and helping them navigate their supports. 

Amanda is passionate about building genuine relationships with participants and their families. She strives to ensure people feel heard, understood, and supported, while empowering them to make informed choices and work towards goals that are meaningful to them. Outside of work, Amanda enjoys practicing yoga and pilates. She also loves gardening and enjoys caring for plants and flowers.

 Specialist Support Coordinator

Master of Social Work, Flinders University

Location: Adelaide, SA

Language: English and Mandarin

Anna is an experienced Specialist Support Coordinator, Psychosocial Recovery Coach, and Justice Lead at Plan Pilot. She is passionate about social justice and has extensive experience supporting individuals with complex needs, particularly those navigating the justice system, mental health challenges, substance use, and housing instability.

Often described by her participants as a “go-getter,” Anna brings a unique combination of warmth, patience, and determination to her work. She enjoys tackling complex challenges, finding practical solutions, and advocating for participants to have greater choice, control, and independence.

Outside of work, Anna is a proud cat owner and an animal lover.

 Specialist Support Coordinator

Bachelor of Applied Science (Developmental Disabilities), Flinders University

Location: Adelaide, SA

Language: English

With over 30 years of dedicated support and experience in the disability sector, Anna brings extensive knowledge to her role. She takes a flexible approach and strives to make the NDIS experience as seamless as possible. She is driven by the outcomes people want to achieve and will celebrate their successes along the way.

 Specialist Support Coordinator

Bachelor of Social Work, University of South Australia | Diploma Community Development, TAFE SA | Cert IV Training and Assessment, TAFE SA

Location: Adelaide, SA

Language: English

Ari has been practising social work for more than 20 years, predominantly delivering capacity-building initiatives and rights-based advocacy with marginalised communities. She has extensive experience navigating complex systems both within and beyond the NDIS, including public, government and community services.

Ari primarily works with participants experiencing psychosocial disability and complex, intersecting challenges. Her approach is naturally person-centred, non-judgemental and relationship-based. She believes in the value of each person’s lived experience and is committed to practice that is trauma informed.

Ari is a dog person. She is a foster carer for an animal rescue in her spare time and is devoted dog mum to Moose and Ruby.

 Specialist Support Coordinator

Bachelor of Psychological Science, University of South Australia | Bachelor of Social Science, Human Services, University of South Australia

Location: Adelaide, SA

Language: English

Carmen has experience working in the Disability Sector and Employment Services. She has worked as a Case Manager with Children and Young People under the Guardianship of the Minister and the SAFE program with young mothers with a disability. 

She has experience working in Anger Management and Anxiety/Depression and developed a program for people to manage their anxiety.  

Specialist Support Coordinator

Bachelor of Social Work, University of South Australia

Location: Limestone Coast

Language: English

Stephen is a Social Worker with experience in the manufacturing industry, Disability sector and Department for Education.  Stephen’s many years of managing a diverse team in the timber industry led to helping people in the Human Services.  He worked as a case manager for Disability SA, moved into Positive Behaviour Support and then worked as a School Social Worker.  Stephen has extensive experience supporting young people and their families with complex needs, wanting the best outcomes for his clients. 

Specialist Support Coordinator

Bachelor of Social Work, University of South Australia

Location: Limestone Coast

Language: English

Tanya is a Social Worker who has many years working in child protection and disability. Tanya worked for the Department for Child Protection as an admin officer and Case Support Worker, facilitating family contact visits. Tanya then moved into the disability sector working as a Support Coordinator within Disability SA. Following this, Tanya worked as a Local Area Coordinator with Mission Australia, supporting NDIS participants to understand and utilise their allocated funding. 

Tanya is also a qualified Positive Behaviour Support Practitioner, having worked with both children and adults with complex needs. Tanya believes that everyone should be able to live their best life, and is passionate about supporting her clients to achieve their goals. Tanya also loves animals, and has horses, dogs and a cat.

Office Manager

Masters in Business Administration, University of Southern Queensland

Location: Adelaide, SA

Language: English, Cantonese, Bahasa Malaysia

Lily brings a wealth of experience in business operations and office management and is passionate about creating efficient business processes that enable teams to deliver quality services and positive outcomes for clients. Her background spans consulting, IT services, education, mining, and corporate sectors, with expertise in administration, executive support, client services, accounts, HR support, marketing, and project management and coordination. 

Outside of work, Lily volunteers as a digital crisis supporter and is passionate and committed to helping others with empathy, respect, and integrity.